1. General provisions
1.1. These Terms of Use (the Terms) set out the rules for using the website izsoli.lv and its mobile solutions (the Platform).
1.2. The Platform is operated by IZSOLI.LV SIA, registration No. 40203782559, VAT reg. No. LV40203782559, registered address Avotu iela 4-34, Rīga, LV-1011, email info@izsoli.lv, telephone +371 25290292 (working days 8:00-19:00) (the Platform Operator).
1.3. A User is any person who uses the Platform. A User may act as a Seller, who lists goods for sale, or as a Buyer, who purchases goods. The same person may be both a Seller and a Buyer.
1.4. By registering on the Platform, you confirm that you have read and agree to the Terms, the Privacy Policy and the Cookie Policy.
1.5. You may register on the Platform if you are a natural person with full legal capacity aged 18 or over, or a legal entity represented by its authorised person.
1.6. In addition to these Terms, the following apply:
- the Purchase Terms - to Buyers;
- the Seller Cooperation Agreement (for legal entities) or the Private Seller Terms - to Sellers;
- the Commission (Consignment) Agreement - to Sellers who hand over goods to the Platform Operator's warehouse;
- the Points Programme Terms;
- the Price List published on the Platform.
1.7. In the event of any conflict between these Terms and an individually concluded agreement, the individual agreement shall prevail.
2. Role of the Platform Operator
2.1. The Platform Operator is an intermediary. The Platform Operator provides the technical environment in which the Seller offers goods and the Buyer purchases them.
2.2. The sale contract for the goods is concluded between the Seller and the Buyer. The Platform Operator is not the seller of the goods, is not their owner and is not a party to the sale contract, except in the cases set out in Section 3.
2.3. The Platform Operator does not set the price, description, condition, delivery terms or any other terms of sale of the goods. These are set by the Seller.
2.4. The Platform Operator is not liable for the quality of the goods, their conformity with the description, their availability, their delivery to the Buyer or the performance of the Seller's obligations.
2.5. For its intermediary service, the Platform Operator receives a commission fee from the Seller in accordance with Section 7 and the Price List.
2.6. The Platform Operator does not provide payment services to the Buyer, does not represent the Buyer in the transaction and does not act on the Buyer's behalf.
3. The Platform Operator's own goods
3.1. The Platform Operator may also sell its own goods. In such cases, the Platform Operator acts as the Seller and assumes all the rights and obligations of a Seller, including in the area of consumer protection.
3.2. Listings of the Platform Operator's own goods are clearly marked "Pārdod Izsoli.lv" (Sold by Izsoli.lv). In all other cases, the Seller is a third party, and its identity is shown on the item page.
3.3. For the sale of second-hand goods, the Platform Operator may apply the special VAT scheme (Section 138 of the Pievienotās vērtības nodokļa likums (Value Added Tax Law)). In that case, the invoice states that the special scheme for second-hand goods has been applied, and input VAT on such an invoice is not deductible.
4. Seller status and information for Buyers
4.1. Each item page states whether the Seller is a trader (a person carrying out economic activity) or a private individual.
4.2. If the Seller is a trader and you are a consumer, you have a right of withdrawal within 14 days under the Patērētāju tiesību aizsardzības likums (Consumer Rights Protection Law) and Cabinet of Ministers Regulation No. 255 of 20 May 2014. You exercise this right against the Seller. The right of withdrawal does not apply to goods bought at a public auction that you could attend in person.
4.3. If the Seller is a private individual, consumer protection rules do not apply to the transaction and there is no right of withdrawal; you are informed of this on the item page before bidding. The transaction is governed by the provisions of the Civillikums (Civil Law) on purchase.
4.4. The condition of used and opened goods is stated according to the Platform's condition scale, which consists of five groups and sixteen labels:
- A+ - new: "Pilnīgi jauns" (Brand new), "Jauns bez iepakojuma" (New without packaging);
- A - as new: "Atvērts iepakojums - saturs jauns" (Opened packaging - contents new), "Atvērts iepakojums - pārbaudīts" (Opened packaging - tested), "Jauns - ar defektu" (New - with a defect), "Jauns - kosmētisks defekts" (New - cosmetic defect);
- A− - lightly used: "Nedaudz lietots" (Lightly used), "Ekspozīcijas paraugs" (Display model), "Atjaunots" (Refurbished);
- B - used: "Lietots" (Used), "Lietots - ar defektu" (Used - with a defect), "Iepriekš salikts" (Previously assembled);
- D - sold as is: "Nepārbaudīts" (Untested), "Detaļām" (For parts), "Beidzies termiņš" (Expired), "Īpašs gadījums" (Special case).
A full explanation of the scale is published on the Platform and can be reached from every item page. The condition label is chosen by the Seller, and the Seller is responsible for its accuracy. The label describes the overall condition of the goods; each specific defect must additionally be described and photographed in the item notes.
4.5. If a private individual carries out 30 or more transactions on the Platform within a year, or their transactions total more than 2 000 EUR, the Platform Operator sends them a reminder about a possible obligation to register an economic activity. The reminder is for information only; the Seller is responsible for their own tax status.
5. How auctions and purchases work
5.1. Two types of transaction are available on the Platform:
- auction - the item is sold to the highest bidder;
- "Pērc tagad" (Buy now) - the item is sold at a fixed price without bidding.
5.2. The Seller lists an item, stating the starting price, the auction duration and, where applicable, a reserve price. The reserve price is not disclosed to Buyers; if the highest bid does not reach it, the item is not sold.
5.3. The price of an item on the Platform ranges from 1 EUR to 9 999 EUR. For transactions above this amount, the Platform Operator may request additional customer due diligence information in order to comply with the legislation on the prevention of money laundering.
5.4. A bid is binding and cannot be withdrawn. The highest bid at the end of the auction is regarded as the Buyer's offer, which, together with the close of the auction, forms a sale contract between the Seller and the Buyer.
5.5. Auction extension. If a new bid is placed within the last 3 (three) minutes before the auction ends, the end time is automatically extended by 3 (three) minutes. There is no limit on the number of extensions.
5.6. The Platform Operator may cancel a bid or an auction if a technical error, an obviously incorrect price, a prohibited item or reasonable suspicion of bid manipulation is identified.
5.7. You must not bid in your own auction, use several accounts to increase the number of bids or artificially influence the price in any other way. Such conduct will result in your account being blocked.
6. Payment
6.1. You pay for the item using the methods offered on the Platform within the following deadlines:
- item won at auction - within 72 (seventy-two) hours of the close of the auction;
- "Pērc tagad" item - within 24 (twenty-four) hours of the order being created.
6.2. You may extend the payment deadline once by 7 (seven) days using the relevant function in your account. A payment reminder is sent 24 hours before the deadline expires.
6.3. If payment is not made on time, the order is cancelled. The Platform Operator may offer the item to the next bidder at their last bid or return the item to sale.
6.4. Relisting fee. If you win an auction and do not pay for the item, you cover the Platform Operator's actual costs of reprocessing and relisting the item in the amount of 5 % of the item price. This fee is compensation for actual costs, it is shown before you confirm your bid, and it does not apply:
- if payment failed because of a technical fault of the Platform or the payment service provider;
- if the Seller cannot deliver the item;
- if the auction or bid was cancelled under clause 5.6;
- the first time for each Buyer in any 12-month period.
This fee does not apply to transactions concluded via "Pērc tagad".
6.5. Available payment methods: bank payment via an internet bank (Klix), pay later (Klix pay later), pay later and leasing (Inbank), and cash payment on collection only at a parcel pick-up point. Cash payments outside a pick-up point are not accepted.
6.6. Buyer's premium. At auctions, the Platform Operator charges the Buyer a buyer's premium of 10 % of the hammer price, at least 1,00 EUR. Value added tax is added to the premium at the rate set by law. The amount of the premium and the total are shown on the item page before you confirm your bid and do not change after the auction closes.
6.6.1. The buyer's premium does not apply to transactions concluded via "Pērc tagad"; the price shown is final.
6.6.2. The buyer's premium is consideration for the electronically supplied service provided by the Platform Operator to the Buyer and is not part of the item price received by the Seller.
6.7. The Seller authorises the Platform Operator to accept payment for goods on the Seller's behalf. Payment made by the Buyer to the Platform Operator counts as payment to the Seller and discharges the Buyer's payment obligation to the Seller.
6.8. Funds received that are due to the Seller are not the Platform Operator's revenue and are recorded separately from the Platform Operator's own funds.
7. Commission fee and settlements with Sellers
7.1. The commission fee is 10 % of the item's sale price (including VAT), at least 1,00 EUR per item. Value added tax is added to the commission fee at the rate set by law. The commission fee is the same for traders and private individuals.
7.2. The current commission fee, listing fee, storage fee and other paid services are set out in the Price List, which is published on the Platform and forms an integral part of these Terms.
7.3. The Platform Operator may amend the Price List by notifying Sellers at least 15 (fifteen) days in advance. For items already listed, the previous Price List applies until the end of the auction.
7.4. The Platform Operator may introduce a subscription fee for maintaining a Seller account and a different commission rate for goods sold from the Platform Operator's warehouse, giving 15 days' notice in the manner set out in clause 7.3 of these Terms. No subscription fee applies when these Terms enter into force.
7.5. The Platform Operator deducts the commission fee from the amount payable to the Seller and issues the Seller an invoice for the intermediary service, available in the Seller's account.
7.6. Payout to the Seller is made to the account specified by the Seller within 3 (three) working days after the Buyer confirms receipt of the item, or 14 (fourteen) days after confirmation of dispatch if the Buyer has not confirmed receipt and no complaint has been filed.
7.7. The minimum payout amount is 10,00 EUR. If the funds due to the Seller are less than this, the payout is carried over to the next settlement period. At the Seller's request or on closure of the account, the payout is made regardless of the amount.
7.8. The Platform Operator may withhold a payout if there is reasonable suspicion of fraud or non-conformity of the goods, or if a complaint from the Buyer has been received, until the circumstances are clarified, but for no longer than 60 days.
7.9. Refund of the commission fee. If a transaction is cancelled before the item is dispatched, the commission fee is refunded to the Seller in full. If the Seller has refunded the Buyer independently without informing the Platform Operator, the commission fee is not refunded.
7.10. Chargeback. If a payment service provider or card scheme returns the payment to the Buyer, the loss is borne by the party whose actions caused the chargeback. If the chargeback is due to non-delivery of the item or its non-conformity with the description, the amount is borne by the Seller, and the Platform Operator may deduct it from future payouts.
8. Cancellation, returns and complaints
8.1. If an item is not dispatched, not received or materially does not match its description, you file a complaint on the Platform within 14 (fourteen) days of receiving the item or of the date on which it should have been received.
8.2. The Platform Operator reviews the complaint within 14 days and acts as an intermediary in the dispute, but is not liable for the outcome of the transaction.
8.3. If a transaction is cancelled, the Buyer is refunded the amount paid from funds not yet paid out to the Seller. If the funds have already been paid out to the Seller, the refund is made by the Seller.
8.4. The right of withdrawal against a Seller who is a trader is exercised in accordance with clause 4.2, using the withdrawal form available on the Platform.
8.5. As a consumer, you have the right to contact the Patērētāju tiesību aizsardzības centrs (Consumer Rights Protection Centre) (ptac.gov.lv, Brīvības iela 55, Rīga) or the Consumer Dispute Resolution Committee. The European Union Online Dispute Resolution platform ceased operation on 20.07.2025.
9. Seller information and tax reporting (DAC7)
9.1. The Seller provides the Platform Operator with the information needed to comply with the law, including their name and surname or company name, address, personal identity number or registration number, taxpayer identification number and its issuing country, country of residence and bank account number.
9.2. As an operator of an online platform, the Platform Operator reports information on Sellers and their transactions to the Valsts ieņēmumu dienests (State Revenue Service) in accordance with Council Directive (EU) 2021/514 (DAC7) and Latvian legislation. Reporting takes place once a year, by 31 January, for the previous calendar year.
9.3. If the Seller does not provide the requested information after two reminders, the Platform Operator may suspend the Seller's access to the Platform and withhold payouts until the information is received.
9.4. The Seller is solely responsible for meeting their tax obligations on income earned on the Platform.
10. Prohibited items
10.1. The following must not be offered on the Platform:
- weapons, ammunition, explosives, their components and imitations;
- narcotic and psychotropic substances and precursors;
- alcoholic drinks and tobacco products, including electronic cigarettes and refills;
- goods with erotic or pornographic content and goods restricted to persons aged 18+;
- counterfeit goods and goods that infringe intellectual property rights;
- stolen goods or goods without a lawful basis of acquisition;
- human organs, tissues and bodily fluids;
- specimens of protected species and their parts;
- medicines, prescription medical devices and food supplements without authorisation;
- live animals;
- personal data, databases and account access;
- financial instruments, crypto-assets and payment instruments;
- goods whose circulation in the Republic of Latvia is prohibited or restricted by law or by international sanctions.
10.2. The Platform Operator may remove a listing and block a User's account without warning.
10.3. For listing a prohibited item, the Platform Operator may apply a contractual penalty in accordance with Section 11.
11. Contractual penalties for Sellers
11.1. The Platform Operator may apply the following contractual penalties to a Seller:
11.2. The contractual penalty is deducted from amounts payable to the Seller. Applying a contractual penalty does not release the Seller from the obligation to compensate losses exceeding the amount of the penalty.
11.3. Before a contractual penalty is applied, the Seller is given the opportunity to provide an explanation within 5 working days.
12. Ratings and reviews
12.1. After a transaction is completed, the Buyer and the Seller may rate each other on a scale of 1 to 5 and leave a written review.
12.2. Only a User who actually took part in the transaction may leave a rating. The Platform Operator publishes information on how the authenticity of reviews is ensured.
12.3. The Platform Operator may delete a review that contains obscene language, personal data, advertising, threats or obviously false information. A review is not deleted merely because it is negative.
12.4. Reviews are not bought, commissioned or incentivised with rewards.
13. Intellectual property
13.1. The Platform's content, design, software, databases and trade marks belong to the Platform Operator or are used under licence.
13.2. By listing an item, the Seller grants the Platform Operator a non-exclusive, royalty-free licence to use the item's images and description for operating and advertising the Platform, including after the transaction has been concluded.
13.3. The Seller confirms that they have the right to use the images and descriptions they list.
14. Limitation of liability
14.1. The Platform Operator's liability to a User for a particular transaction does not exceed the amount of the commission fee received for that transaction.
14.2. The Platform Operator is not liable for interruptions in the Platform's availability caused by circumstances beyond its control, or for indirect losses, including loss of profit.
14.3. The limitations in this Section do not apply to losses caused intentionally or through gross negligence, or to consumer rights that cannot be restricted by contract.
15. Personal data
15.1. The processing of personal data is governed by the Privacy Policy, available on the Platform.
15.2. The data controller is IZSOLI.LV SIA.
16. Amendments to the Terms and governing law
16.1. The Platform Operator may amend the Terms by publishing the new version on the Platform and notifying Users at least 15 (fifteen) days in advance. If you do not agree with the amendments, you may stop using the Platform and close your account.
16.2. The effective date of each version and an archive of previous versions are available on the Platform.
16.3. These Terms are governed by the laws of the Republic of Latvia. Disputes are to be settled by the courts of the Republic of Latvia. As a consumer, you retain the right to bring proceedings in the court of your place of residence.