Check the terms before you buy
How you receive an item is part of the buying decision. A small item can be posted, but furniture or large appliances need a different solution. Go by the specific lot page and the seller's terms, not by how delivery went for another item.
Paid lots on Izsoli.lv can be collected free of charge in Riga: Latgales iela 257, every day 8:00–20:00, with the collection code from your account. An Omniva or DPD parcel locker costs 5,99 €, a courier to your door 8,90 €. We don't send oversized items to parcel lockers, and courier delivery for them is on a quote. Free collection doesn't include loading, so exact dimensions and weight matter.
Prepare the transport
A fragile item needs suitable packaging, electronics need protection from knocks, and large furniture needs securing properly. Plan transport for appliances according to the manufacturer's instructions. Also check the route the item will take at its destination.
A lot must be collected within 30 days of payment, and storage is free for the first 7 days. If a courier delivers, check what the service covers: delivery to the address doesn't always include carrying upstairs or installation. Don't assume these jobs and their cost are included.
Compare what you receive with the description
When you receive it, check the model, number of units, accessories and visible condition. If the packaging is damaged, photograph it before opening. If the item doesn't match the description, keep the documents, photograph the problem and write to us within 14 days of receipt. What to do is explained on the Damaged item page.