Frequently asked questions

No. A bid is legally binding. If you have obviously made a mistake with the amount, contact support straight away. We look at each case individually.

You enter your maximum and the system bids for you one increment at a time while you are in the lead. Others cannot see your maximum. If someone outbids you, you get a notification.

You entered a maximum. The system only bids as much as needed to keep you in the lead. The rest stays in reserve.

A bid in the last minute extends the auction: after it, 1 minute remains until the end. This gives all bidders time to respond.

The lowest price the seller is willing to accept. The amount is not disclosed; you only see whether it has been met.

Exactly what you bid: the buyer's commission and VAT are already included in the price. Only delivery is added, if you choose it.

Lot won at auction: 48 hours. "Buy now": 24 hours. You can extend the deadline once by 7 days in your account.

Yes, Inbank instalments and leasing are available for larger purchases.

Enter your company details in your account before paying. We cannot change the invoice recipient after payment.

Latgales iela 257, Riga, every day 8:00–20:00, Sundays included. Collection is free: show the code from your account or the app.

We dispatch paid lots the next working day; a parcel locker delivery is usually ready after 48 hours. If the seller is someone else, they send it within 3 working days.

No, collection in Riga is free of charge.

Yes, if they have the collection code. For more valuable lots we may ask for an ID document.

If they can be sent in one parcel, you pay for delivery once.

Yes. For private individuals the commission is 10 % at auctions and 15 % for "Buy now". The lot page shows the buyer that the seller is a private individual.

Commission from 10 %, free listing until 30.09.2027. For private individuals the "Buy now" commission is 15 %. Full price list: [izsoli.lv/cenradis](/price-list).

Within 3 working days after the buyer confirms receipt, or 14 days after dispatch if no confirmation is given. Minimum payout: €10.

Once a year we report sellers to the State Revenue Service, as required by the EU DAC7 directive. Without this information we are not allowed to make payouts.

A seller who has confirmed their identity with Smart-ID. Their items and profile show the green «Profile confirmed» badge. It is optional, but buyers trust such sellers more.

No. You can list and sell an item without Smart-ID. Before your first payout the law (DAC7) requires your details: first name, last name, personal code, date of birth and address. You can enter them by hand in your account or get them in one step with Smart-ID.

Company items show one of three badges. «Company registered»: the registration number is checked in the Register of Enterprises, the company is active, the name and address match, the VAT number is checked in VIES and the contract is signed. «Representative confirmed»: the person who signed the contract confirmed their identity with Smart-ID and is a board member, a procurator or has provided a power of attorney. «Company verified»: a bank account in the company's name is confirmed. Hover over the badge (tap it on a phone) to see what was checked and when. We never show the documents.

The first level appears on its own once the contract is signed and the register data match. For the second, the person who signed the contract confirms their identity with Smart-ID in the partner cabinet, section «Verifikācija»; if they are not on the board or a procurator, they upload a power of attorney. The third level comes after the first successful payout to the company account or with a bank statement or letter. Documents (PDF or JPG up to 10 MB) are stored privately and only our moderator sees them.

Take photos and report the problem within 14 days of receiving the item. Solution: replacement, repair or a full refund.

That is exactly what this grade means, so no refund is given.

On the login page, click "Forgot your password?" and follow the instructions in the email.

In your account, go to "Settings" > "Delete account". We can delete your account if there are no unpaid orders and no unfinished auctions. We have to keep accounting documents for 5 years even after the account is deleted.