Take photos
Of the item and the packaging, including labels and seals. If the packaging is damaged, photograph it before opening.
Write to us
Ideally **within 48 hours** of receiving the item, quoting your order number. A quick message helps us prove the damage to the carrier, which is why we ask for it. If you have missed this window, write to us anyway: this deadline **does not limit** your statutory rights.
Get a solution
Replacement, repair or a full refund, including delivery.
What it covers
- The item does not work, although the description said otherwise
- Parts or accessories listed in the description are missing
- A defect not mentioned in the condition notes and not visible in the photos
What it does not cover
- Defects already described in the lot notes
- Wear consistent with the stated condition grade
- Damage to packaging, if the item was sold marked "damaged packaging"
Your rights. If the seller is Izsoli.lv or another trader and you are a consumer, you have the right to make a claim for non-conformity within 2 years; for used goods this period may be reduced to 1 year if this is clearly stated on the lot page. If the seller is a private individual, the sale provisions of the Civillikums (Civil Law) apply.
If we can't agree. You can contact the Patērētāju tiesību aizsardzības centrs (Consumer Rights Protection Centre, ptac.gov.lv) or the Consumer Dispute Resolution Commission. The European Union's Online Dispute Resolution platform stopped operating on 20.07.2025.